Guest Information

Here’s some useful information you might like.

Arrival

Our guaranteed check-in time is 4.00pm, however rooms can often be ready before this time. If you are arriving earlier you are welcome to leave your car on the car park and your luggage with a member of the team.

Room Cleaning

Please note, if you are staying with us for multiple nights, we will not enter your room for cleaning due to the covid 19 pandemic. If you would like us to clean your room during your stay please speak to a member of staff at breakfast who will arrange this for you. If you require any more tea/coffee, bins emptying etc, again please let a member of the team know who will be happy to help. Thank you for understanding

Keys

The front door is locked between the hours of 10.00pm & 1.00pm. The brass key on your room keys will give you access outside of these times.

Please don’t forget to leave your key at reception on the morning of your departure.

Check-out

Out check-out time is 10.30am on the morning of departure. If you would like to request a late check-out, please speak to a member of the team who will check if this is possible. This would also be subject to a charge of £20.00. Late check-out times may not be available due to staffing levels whilst dealing with social distancing.

Wi-fi

Wif-fi is available free of charge throughout the building.

Please select “1863 Customer Wifi Upstairs” from the list.

Password: 1863wifi

Drying

If you have any boots / coats / waterproofs which you need drying please let a member of the team know

Spillages

Should you have any spillages in your room during your stay, please let a member of staff know so that we can assist you in cleaning it up.

Fresh Milk

Milk cartons are available on the beverage tray in your room. Fresh milk is available on request.

Breakfast

Breakfast is served from 8.30am-9.30am.

Please select a breakfast time and order the night before using the slip provided in your room. Please hand this slip to one of our team by 8pm the night before. On arrival at breakfast, please use the table with you corresponding room number. This helps maintain a smooth and safe breakfast experience for all guests

Bar

Our bar is open from 1.00pm – 10.00pm daily offering a range of wines, beers & spirits.

Restaurant

Opening times

1.00pm – 3.00pm 1863 by Day

6.00pm – 8.30pm Dinner

  • Booking is essential as we do not automatically reserve tables for residents.
  • Please advise a member of the team if you have any dietary requirements or allergies
  • There is no dress code at 1863
  • From 7.30pm we kindly request that only children over 12 are in the restaurant, this is for the peace and comfort of other guests

Children

We welcome children over the age of 12 to stay in our rooms. All of our rooms sleep a maximum occupancy of 2 people. Children under the age of 16 must be accompanied by an adult

Car Park

We have a small car park on site and some additional off site parking if required. This is on a first come first served basis

Smoking & E-cigarettes

Smoking and e-cigarettes are prohibited in any area. If this policy is ignored, we reserve the right to charge a deep cleaning levy of £150 and may ask you to leave the premises